Returns Policy
Please read carefully.
All full price Returns will be issued a Credit if approved.
All returns must be sent within 14 days of being received.
Full priced items returned will be processed with a credit in the form of a Gift Voucher only.
Please note: initial shipping costs are non-refundable, and will not be included in your store credit.
The customer covers the cost of returning items to ZAPHIRE.
Sales items can not be Returned. Please choose carefully.
Items must be in Original condition (unworn, unwashed, no makeup marks or perfume scents, tags and buttons attached.
Please contact us via info@zaphire.com.au with your RETURN before sending. Include Return in Subject heading and write Reason for Return in Body of Email.
Please RETURN your parcel along with your completed Returns Form to the address supplied once your return has been approved via email.
DOWNLOAD YOUR RETURN FORM HERE
All parcels not collected or sent back (Returned to Sender) will result in a $25 charge being deducted from your store credit as this is what Aust. Post charges for parcels returned this way.
Any items received by ZAPHIRE that have not followed these instructions will be Returned to You.
Once we have received your parcel, inspected and approved it, we will issue you a Credit Note in the form of a Gift Voucher and it will be valid for 3 years from approval.
We recommend you use a traceable delivery service for you return. Keep a record of the tracking number as ZAPHIRE is not held responsible for any parcels lost in transit.
We try to process all returns within 3 business days of receiving your items.
Please check your cart before checking out as we cannot change your order once it has been placed.
FAULTY ITEMS
In the instance that your item has a Fault we will replace it with the same item. If you decide you no longer want the above mentioned item, it will be considered as a change of mind purchase and a Store Credit will be issued in the form of a Gift Voucher.
Please contact us at info@zaphire.com.au with the details of the Fault before sending. Include Fault description and Order No. in Subject heading and describe Fault in body of Email. Please also include Photos.
The items inspected and considered Faulty must be unworn and unwashed (tags must still be attached) . The only time a Refund will be issued is if we can not Replace or Repair the faulty garment. The refund will be issued with the price of the item ONLY (not including postage).
A Refund will only be issued if the fault is considered major. A major fault is considered only by manufacture not general wear and tear.
Please follow Care instructions correctly. Items that have not followed care instructions are not considered a manufacturing fault. Zaphire must be notified within 7 days of delivery with the faulty item in order to deem it as a manufacturing fault, or else it will be deemed as general wear and tear.
Recommended Care Instructions
All garments are considered delicate and may be damaged if not cared for correctly. Care instructions can be found in the description of each product.
We Recommend COLD HAND WASH and LINE DRY.
Returns on International Order
We do not cover postage for International Orders. The customer is responsible for any Custom Duties and taxes the items may incur when being shipped to their country. Please research the duties and taxes on International shipping for your country before contacting us with a Return.
Please contact us to organise an International Return on info@zaphire.com.au and include International Return and Invoice No. in Subject Heading and description of return in body of Email.
Please send email with our Returns Form to approve return first. You will then be supplied a private address to return items. DO NOT SEND TO THE SHOP ADDRESS.
Please contact us at info@zaphire.com.au
DOWNLOAD YOUR RETURN FORM HERE