Returns & Exchanges
We want you to love your ZAPHIRE purchase. If something isn't quite right, please read our returns information below.
Change of Mind Returns
Full-priced items may be returned within 14 days of receiving your order for a store credit in the form of a ZAPHIRE Gift Voucher.
This includes returns for change of mind, incorrect size or fit.
Sale items cannot be returned for change of mind.
Original shipping costs are non-refundable and customers are responsible for return postage.
Return Condition
All items must be returned in original, resalable condition: unworn, unwashed and with all original tags and buttons attached.
Please take care when trying on your garment. Items showing signs of wear or use, including perfume or fragrance, deodorant, body odour, makeup, fake tan, stains or marks, cannot be accepted for a change-of-mind return.
All returns are inspected before store credit is issued. If an item does not meet our return conditions, the customer will be responsible for postage to have the item returned to them.
How to Make a Return
Please email info@zaphire.com.au before returning your item.
Include RETURN, your order number and reason for return in your email. We will then provide you with our return address.
Please include your completed Returns Form with your parcel.
DOWNLOAD YOUR RETURN FORM HERE
Please do not send returns to our Kuranda shop address.
We recommend using a tracked postal service and keeping your tracking number until your parcel reaches us.
Once your return has been received, inspected and approved, your store credit will be issued as a ZAPHIRE Gift Voucher valid for 3 years. Please allow up to 3 business days for processing.
Product Colours & Photography
We make every effort to represent our products and colours as accurately as possible. Some images are supplied by our brands and suppliers, while others are photographed by ZAPHIRE.
Variations in colour may occur due to photography, lighting, editing, individual screen settings and differences in how colours are perceived. Minor variations in colour are not considered a product fault.
Faulty Items
If you believe an item is faulty, please email info@zaphire.com.au with your order number, details of the fault and photographs where possible.
ZAPHIRE will assess the item and provide the appropriate remedy in accordance with Australian Consumer Law. This may include a repair, replacement or refund depending on the circumstances.
Nothing in this policy affects your rights under the Australian Consumer Law.
International Orders
International customers are responsible for return postage and any import duties, taxes or customs charges imposed by their country.
Please contact info@zaphire.com.au before returning an international order.